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Call Answering

Call Answering for
UK Tradespeople.

You're up a ladder, under a floor or elbow deep in a fuse board. We pick up, so the job still lands.

Multicore's call answering service picks up your business line in your name, Monday to Friday 8:30am to 5pm. A real UK based person takes the message, books the job in and lets the caller know when to expect you. No call centre, no scripts, just someone who knows the difference between a first fix and a second fix.

Electrician working on site while Multicore answers his business calls
The Problem

Missed calls are missed jobs.

Most people who get your voicemail don't leave a message. They just ring the next number on the list and that quote you'd have won goes to someone else. You can't price a job, fit a boiler and answer the phone at the same time. Something has to give and it shouldn't be your pipeline.

The Difference

Real people who know the trade.

A generic answering service reads a script and takes a name and number. Ours can tell a customer whether their job sounds like a repair or a rewire, give a realistic idea of timescales and gather the details you'll need before you call back. That's the difference between a message and a booked job.

Multicore team member answering a tradesperson's business call
Getting Started

Up and running in days, not weeks.

No new numbers, no new kit. You keep your phone and your number.

FAQ

Call Answering Questions

Who actually answers my calls?
A real UK based person from your dedicated Multicore team. No overseas call centre, no robots and no scripts. The same people handle your line day in day out, so they get to know your business and your regulars.
Do callers know it's not me answering?
We answer in your business name, so to the caller it's simply your office picking up. Most of our clients find customers are impressed they've got proper office support.
What happens with urgent calls?
You tell us what counts as urgent, a burst pipe, a power cut, a customer you've been waiting on, and we flag those to you straight away by text or WhatsApp. Everything else is in your end of day summary.
Can I keep my existing phone number?
Yes. You keep your number and simply divert it to us whenever you want cover, all day, just when you're on the tools or only when you don't pick up. You stay in control.
How much does call answering cost?
Call answering is included in every Multicore package alongside quoting, email and diary management. Pricing is tailored to the size of your business, so give us a ring on 020 8049 5144 for a quick no pressure chat.
What hours do you cover?
Monday to Friday, 8:30am to 5pm. Outside those hours callers get a professional voicemail and anything left overnight is actioned first thing.

Fed up doing everything yourself?

Let us take the admin off your hands so you can finish work at a reasonable time for once.