Privacy Policy
Last updated: November 2026
Who we are
Multicore Management Ltd provides back-office admin support for UK tradespeople. We are registered in England and Wales, company number 17018664. Our registered office is 9 Parkside Gardens, Coulsdon, Surrey, CR5 3AS. This policy explains how we collect, use and protect your personal information when you use our website or services.
What we collect
When you fill in our contact form or get in touch with us, we may collect:
- Your name
- Email address
- Phone number
- Business name
- Any details you include in your message
How we use your information
We use the information you give us to:
- Respond to your enquiry
- Provide our admin support services
- Keep in touch about your account if you become a client
We will never sell your information to third parties or use it for anything you would not expect.
Our legal basis
Under UK GDPR we must have a lawful reason to use your information:
- Enquiries: when you contact us, we use your details to reply. If you are asking about our services, this is a step you have asked us to take before a contract. For any other question, we rely on our legitimate interest in answering it.
- Clients: we use your details to provide the services we have agreed with you (performance of a contract).
- Business contacts: if you contact us or work with us on behalf of a business, we use your details because we have a legitimate interest in dealing with that business.
- Records: we keep financial records because the law requires us to (legal obligation).
- Analytics and review button: we only use Google Analytics and load Trustpilot's review button if you choose Accept (consent).
Cookies
We store your cookie choice in your browser so we can remember it on future visits. If you choose Accept, this website loads Google Analytics 4 to help us understand how people use the site. Google Analytics may use cookies or similar identifiers. If you choose Accept, we also load Trustpilot's review button from Trustpilot. If you choose Decline, we do not load Google Analytics or the Trustpilot button.
You can change your choice at any time using Cookie settings. Withdrawing consent stops Google Analytics and the Trustpilot button loading on this site and attempts to remove analytics cookies from your browser. It does not erase information already collected; contact us if you have questions about your data.
How we store your data
When you use our contact form, your details are sent to us by email using Resend, our email delivery provider. Resend also sends you a short confirmation email. Resend sends our emails from the EU but stores message content and delivery logs in the United States, under contracts that protect your data to UK standards.
To stop spam, the contact form uses Cloudflare Turnstile. It checks that a real person is sending the form. It runs only when you use the form and does not show adverts or track you across other websites. Cloudflare processes the information it collects for this check under the Cloudflare Turnstile Privacy Addendum.
The Review us on Trustpilot button in our reviews section is provided by Trustpilot. If you choose Accept in the cookie banner, your browser contacts Trustpilot when the page loads so the button can be shown and counted. Trustpilot receives your IP address, the address of the page and details about your browser. When we tested the button it did not set cookies. If you choose Decline, we show a plain link to our Trustpilot page instead and nothing is sent to Trustpilot until you click it. Trustpilot handles this information under its Privacy Policy.
Our website is hosted by Railway and our email is hosted by IONOS.
How long we keep your data
- Enquiries: if you contact us but do not become a client, we keep your enquiry for 12 months from our last contact and then delete it.
- Clients: we keep client records for 6 years after the end of the financial year in which our work together ends. This is so we can meet our legal and tax obligations to HMRC.
- Email delivery logs: Resend keeps a record of each email it sends for a limited period under its own retention policy.
- Analytics: Google Analytics cookies last up to 2 years in your browser unless you clear them or decline analytics.
We store all information securely and delete it when it is no longer needed.
Your rights
Under UK GDPR, you have the right to:
- Ask what personal data we hold about you
- Ask us to correct or delete your data
- Object to or ask us to limit how we use your data
- Withdraw your consent at any time
- Lodge a complaint with the ICO if you are unhappy with how we handle your data
Contact us
If you have any questions about this policy or your data, get in touch:
Email: michael@multicoremanagement.co.uk
Phone: 01883 778778